Hello,
I'm sorry to hear your shipment didn't arrive by the estimated delivery date of August 13.
In checking our records, I see that due to delay from the carrier end the package has delayed. Unfortunately, in spite of all of our efforts, there can sometimes be unforeseen delays, and in this case we would ask that you wait a little longer.
In my experience, late packages arrive not long after the estimated delivery date. Please wait a little longer, until September 2, before requesting a refund or replacement. Otherwise, you might have to deal with returning a package.
We're happy to provide tracking information for our customers if possible, but DPGM does not have tracking numbers. DPGM carries shipments to Japan, but the final delivery will be made by your local postal service.
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DPGMはドイツ・ポスト・・・ USに注文、配送はドイツ・ポスト?
Article: DHL, DPGM team up for Global Mail Business, THE INDEPENDENT |
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DHL Worldwide Express (DHL) and Deutsche Post Global Mail (DPGM), both companies of Deutsche Post World Net (DPWN), are to consolidate their international mail activities in Singapore. The new international mail product, specifically for corporate accounts will be known as Global Mail Business, according to DHL source. Global Mail Business will be a priority mail service, with all mail items given highest priority during sorting and distribution through the Deutsche Post Global Mail international network.Mail for existing DHL World mail customers will now be shipped through Global Mail Business, but will still be invoiced by DHL. The new service will be available …
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